Instructions
This guide is for the following model numbers: WOE10C2DB1, HOE10C2MR83, WOE13C2DB1, HOE13C2MR83, WOE18C2DB1, HOE18C2MR83, WOE24C2DB1, HOE24C2MR83, WOE36C2DB1, HOE36M2MR1, WOE36C2DB2, HOE36C2MR2, EV10C2DB6, H10C2MR63, EV13C2DB6, H13C2MR63, EV18C2DB6, H18C2MR63, EV24C2DB6M H24C2MR63, EV36C2DB1, H36C2MR1
Tap the error code below to begin the troubleshooting process.
If you are not able to resolve your issue or if you find an error in this troubleshooting process, please click here to contact us.
-
Shut off the power supply and turn it on 5 seconds later. Is it still displaying the error code?
-
Check if the connections and power supply is normal.
- Yes
Indoor main PC Board is damaged. Replace the indoor main PC Board. - if further assistance is needed please contact Innovair Customer Support - info@innovair.com
- No
Correct the connections. Turn on the unit when the power supply is stable. - if further assistance is needed please contact Innovair Customer Support - info@innovair.com
- Yes
-
Shut the power off. Then turn the unit on 2 minutes later. Does the error still appear?
- Yes
Shut off the power supply and rotate the fan by hand. Is the fan rotating normally?
- Yes
Check the wires of fan motor. Are all the connections good?
- Yes
Turn the unit on to standby mode. Measure the voltage for the fan motor from the main indoor PC Board. For 220V Pin1 to Pin3 = 200V~380V Pin 4 to Pin 3 = 14V~17.5V For 110V Pin1 to Pin3 = 140V~190V Pin 4 to Pin 3 = 14V~17.5V Are the measures within range?
- Yes
Replace the fan motor. No Has the issue been resolved?
- No
Turn the power on and set the unit as running in high speed mode. 15 seconds later, measure the pin voltage from Pin1 to Pin2 in fan motor connector. Is the value of the voltage is less than: 100V for 208~230 power supply 50V for 115V power supply
- Yes
- No
Correct the connections. - if further assistance is needed please contact Innovair Customer Support - info@innovair.com
- Yes
- No
Find out the cause and have it solved - if further assistance is needed please contact Innovair Customer Support - info@innovair.com
- Yes
- No
The unit operates normally - if further assistance is needed please contact Innovair Customer Support - info@innovair.com
- Yes
-
Shut the power off. Then turn the unit on 2 minutes later. Does the error still appear?
- Yes
After 20 minutes, is cold air blowing out of the indoor unit?
- Yes
Check if the evaporator sensor is connected well and the resistance value is normal. Is the evaporator sensor normal?
- No
Is there a leakage in the system?
- Yes
- No
Thank You
- Yes